At Alpha Gear Fitness AU, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://alphagearfitness-au.com, purchase products from us, or otherwise interact with our business.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect both personal and non-personal information, including:

Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely through third-party payment providers)
  • Order history
  • Any information you provide when contacting us

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited
  • Time spent on our website
  • Referring website
  • Cookies and analytics information

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Deliver products and services
  • Provide customer support
  • Communicate about your orders
  • Improve our website and customer experience
  • Detect and prevent fraud
  • Comply with legal obligations
  • Send promotional emails where you have provided consent (you may unsubscribe at any time)

3. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Analyse website traffic
  • Improve website performance
  • Deliver relevant advertising

You may disable cookies through your browser settings, although some website features may not function correctly.

4. Disclosure of Personal Information

We do not sell your personal information.

We may disclose your information to trusted third parties where necessary, including:

  • Payment providers
  • Shipping and courier companies
  • Website hosting providers
  • IT service providers
  • Marketing service providers
  • Professional advisers
  • Government authorities where required by law

Each third party is required to protect your information in accordance with applicable privacy laws.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

Although we implement industry-standard security measures, no method of internet transmission or electronic storage is completely secure.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Provide our services
  • Meet legal obligations
  • Resolve disputes
  • Enforce our agreements

When no longer required, your information is securely deleted or de-identified.

7. Access and Correction

You may request access to the personal information we hold about you or request corrections if the information is inaccurate.

Requests can be made by contacting us using the details below.

8. Marketing Communications

If you subscribe to our marketing communications, we may occasionally send promotions, product updates, and special offers.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

9. International Data Transfers

Some of our third-party service providers may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure your information is protected in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.

11. Children’s Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

12. Your Privacy Rights

Under Australian privacy laws, you may have the right to:

  • Access your personal information
  • Request corrections
  • Withdraw consent where applicable
  • Make a complaint regarding our handling of your information

If you believe we have breached your privacy rights, please contact us. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated effective date.

Your continued use of our website constitutes acceptance of any changes.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Alpha Gear Fitness AU

Website: https://alphagearfitness-au.com

Email: info@alphagearfitness-au.com