At Alpha Gear Fitness AU, we aim to deliver your order quickly and safely across Australia. By placing an order on our website (https://alphagearfitness-au.com), you agree to the following Shipping Policy.

Order Processing

  • Orders are typically processed within 1–3 business days after payment has been received.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During busy periods, processing times may be longer.

Shipping & Delivery

  • Delivery timeframes provided at checkout are estimates only and are not guaranteed.
  • Delivery times may vary depending on your location, courier delays, weather conditions, or other circumstances beyond our control.
  • We deliver throughout Australia using trusted courier partners.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If an incorrect address is provided, additional shipping or redelivery charges may apply.

Missed Deliveries

If no one is available to receive your order and the courier charges additional redelivery or storage fees, these costs may be passed on to the customer.

Damaged or Missing Items

Please inspect your order upon delivery.

If your order arrives damaged, defective, or incomplete, contact us within 7 days of delivery at info@alphagearfitness-au.com with your order number and photos of the issue. We will work with you to resolve the matter as quickly as possible.

Risk & Ownership

Risk in the goods passes to you once your order has been delivered to the shipping address provided. Ownership remains with Alpha Gear Fitness AU until full payment has been received.

Pricing

  • All prices displayed on our website are in Australian Dollars (AUD).
  • Prices include GST where applicable.
  • Shipping costs are calculated at checkout and may vary depending on your location and the size of your order.
  • We reserve the right to change prices or shipping charges without prior notice.

Returns

Please refer to our Refund Policy for information regarding returns, exchanges, and refunds.

Australian Consumer Law

Nothing in this Shipping Policy limits or excludes your rights under the Australian Consumer Law.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Alpha Gear Fitness AU
Website: https://alphagearfitness-au.com